No one is more responsible for your professional development than you. Career Communications Group (ccgmag.com) makes that possible by bringing you cutting edge management seminars with the nation's leading corporations and agencies executives.Slides for this presentation can be found here: https://www.slideshare.net/ccgmag
Episodes
Monday Aug 11, 2014
Monday Aug 11, 2014
Creative Customer Retention and Engagement Strategies: 10 ways to increase team productivity and keep customers satisfied
Learning Outcomes: Increase productivity and customer engagement skills
Are you committed to a workforce development strategy that focuses on skills that retain, engage, and cultivate customers? As organizations invest time, money, and other valuable resources in products and services for customers, it is critical not to overlook the intangible value that employees can provide customers with increased interpersonal effectiveness, focused communication strategies, and proven methods that increase customer loyalty. As competition increases and the economy fluctuates, it is more important than ever to ensure that front line employees and leaders throughout the organization have the skills to transform the customer experience. This seminar will explore top ten real-world strategies that create cultures where customers and employees are loyal and happy.
At the end of this seminar, participants will be able to:
- Examine common mistakes that businesses make with loyal customers.
- Explore communication strategies and questioning techniques that clarify customer needs and values.
- Identify tools to increase customer loyalty and satisfaction.
- Examine strategies to encourage a customer centric culture and increase team productivity.
Moderator:
Lonney Gregory, Director, Learning Technology and Operations, Northrop Grumman Corporation
Speakers:
Shandra Richardson, Account Manager, Ross Cook
Dan Scott, Sector Director, Business & Advanced Systems Development, Northrop Grumman Corporation